STORE POLICY

TEMUSA TRADING ENTERPRISE

At TEMUSA TRADING ENTERPRISE, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect and process the following personal information:

• Full name and contact details (email address, phone number)

• Billing and delivery address

• Payment information (processed securely through third-party providers)

• Order history and preferences

• Any information you provide when contacting us or using our website

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Communicate with you regarding purchases, deliveries, or inquiries

• Improve our products, services, and website experience

• Send promotional offers (only if you have opted in)

• Comply with legal and regulatory requirements

3. Protection of Personal Information

We take appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss or damage

• Misuse or disclosure

All online transactions are processed through secure, encrypted payment gateways.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Courier and delivery partners to fulfill orders

• Payment service providers for secure transactions

• Service providers who assist in operating our business

All third parties are required to respect your privacy and comply with applicable data protection laws.

5. Your Rights

In terms of POPIA, you have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your information

• Object to the processing of your personal data

• Withdraw consent for marketing communications at any time

Requests can be made using the contact details below.

6. Cookies and Website Usage

Our website may use cookies to:

• Enhance user experience

• Analyze website traffic

• Remember user preferences

You may disable cookies in your browser settings, but this may affect website functionality.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with legal and accounting obligations

8. Safety and Product Use

TEMUSA TRADING ENTERPRISE is committed to supplying safe and reliable catering and event equipment. Customers are responsible for:

• Using products according to provided instructions

• Ensuring proper installation and operation of equipment

• Maintaining safety standards when using mobile kitchens, trailers, tents, and other equipment

We are not liable for damages resulting from misuse, negligence, or improper handling of products.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Policy Updates

We reserve the right to update this Privacy and Safety Policy at any time. Changes will be posted on our website and will take effect immediately.

11. Contact Us

If you have any questions or concerns about this policy or your personal information, please contact us: